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SHIPPING, PRICING, PAYMENT & RETURNS

Pricing

The price of the new (bigger platform) Mark 4 Pivot Pegz is $259 Australian Dollars per set/pair. The price includes GST

The price of Mark 3 Pivot Pegz is $239 Australian Dollars per set/pair. The price includes GST

Shipping

We ship Pivot Pegz Nationwide within Australia and also Internationally. Please note: Customers in the US and surrounding countries can also order via PIVOT PEGZ USA at www.pivotpegz.com

National Orders - Australia

We ship Pivot Pegz nationwide throughout Australia.

Shipping time usually takes around 2-5 business days for Express Shipping and around 3-10 days for Standard Shipping depending on your location.

We have low flat-rate national shipping fees of $5.50 for Standard Shipping and $9.50 for Express Shipping per order.

Flat-rate shipping: If you add a Topper Kit or Service Kit to your Pivot Pegz order you will not be charged any additional shipping cost. Our system will automatically deduct any additional shipping cost from your total during the check out process.

Note: If you live in a state or region that has an authorized Pivot Pegz distributor or warehouse your order will be shipped to you by that distributor or warehouse if stock on hand permits. If stock is unavailable at that location then your order will be shipped directly to you from another location or warehouse, note there is no additional shipping cost or duty/taxes payable by you if another location or warehouse supplies your order. Delivery time is usually around 3-7 business days.

International Orders - Worldwide

We ship Pivot Pegz internationally, worldwide.

Shipping time usually takes around 3-7 business days for Express Shipping and around 4-14 days for Standard Shipping but sometimes can be slower due to customs & import processing in your country.

We have low flat-rate international shipping fees of $19.50 for Standard Shipping and $24.50 for Express Shipping per order.

We have flat-rate shipping. If you add a Topper Kit or Service Kit to your Pivot Pegz order you will not be charged any additional shipping cost. Our system will automatically deduct any additional shipping cost from your total during the check out process.

Note: If you live in a country that has an authorized Pivot Pegz distributor your order may be shipped to you by that authorized distributor in your country if stock on hand permits. If stock is unavailable at that location then your order will be shipped to you directly from another location or warehouse that can ship your order, there is no additional shipping cost payable by you, delivery time is usually 4-14 business days.

Customers in the US and surrounding countries can also order via PIVOT PEGZ USA at www.pivotpegz.com as it may be quicker to supply your order from that location.

IMPORTANT NOTES RELATING TO INTERNATIONAL ORDERS: International orders may be subject to importation fees such as customs clearance fees, duties and taxes, which are applied by your government Customs department once your shipment reaches your country. Any importation fees or charges for customs clearance, import duties and taxes are borne by the importer/receiver of the shipment. This means that you may need to pay importation fees relating to your shipment. Customs policies and importation fees vary a lot from country to country and we are unable to know if you will be charged any importation fees or what amount the fees will be; please contact your local customs office or government website for further information relating to importation fees for your country. SPECIAL NOTE: If the importer/receiver refuses to pay the import duties and/or taxes associated with their order/parcel and the parcel is subsequently returned to us due to the refusal to pay duties and/or taxes then any return shipping costs charged to us due to the return of the parcel will be deducted from any refund issued to the importer/receiver.

CoVid19 impact

We are building and shipping orders as quickly as possible however please note the virus situation is impacting a lot of businesses and shipping companies as well as the postal systems around the world and shipping times may be slower than normal.

Payment Method

 

You can pay via PayPal, ApplePay, GPay, Amazon Payments, Shopify Payments, MasterCard, VISA, American Express, JCB and more.

Our website utilises STRIPE a globally recognize secure e-commerce payment system. You don’t need to have a STRIPE account to purchase via our website. Simply add your product(s) to the Cart, then proceed to Checkout where you can pay via any of the other methods listed above.

Returns

Every set of Pivot Pegz purchased via our online shop is covered by our 30 Day Money Back Guarantee. If you're not totally satisfied with our product you can return it to us within 30 days of purchase and we'll refund the full purchase price. Please email support@pivotpegz.com.au for a Customer Return Number (CRN) before returning any merchandise.

Any product returned must be in 'Like New' Condition and contain everything it came with. All items returned must include the original packaging and a copy of the original sales receipt.

Merchandise returned without original packaging and sales receipt, or merchandise that has been used and is not in ‘Like New’ condition, will incur a 20% restock fee. Shipping and handling costs related to returned merchandise are non refundable. Click here to view our full REFUND POLICY

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